On today's episode, we discuss some suggested ways to rein Facebook in, a newly proposed social media model, the significance of the customer experience gap, what to expect from the new Instagram TV, how to create good thought leadership, when the best days to go into the office are, the scientific reason dogs are the best, and more. Tune in to the discussion with eMarketer director of reports editing Rahul Chadha, analyst Blake Droesch, and principal analyst at Insider Intelligence Paul Verna.

As cookie alternatives proliferate, the Interactive Advertising Bureau (IAB) is stepping in to provide order: The newly launched id-sources.json framework is meant to clarify which new IDs are being used by ad networks and publishers.

Twitter’s ad-centric days aren’t over yet: The platform is still developing new advertising features that take user feedback into account.

Apple TV+’s shows are among the most heavily pirated in streaming: Apple has hired third-party copyright protection firms to protect its properties, but they’re doing little to stop piracy at a time when every subscriber counts.

The European point-of-sale firm acquired customer loyalty startup Fivestars to help it compete in the US against rivals PayPal and Square.

Erica shines in BofA’s Q3 digital stats: The bank’s AI-powered assistant posted quarter-over-quarter (QoQ) growth that outpaced performance in other important digital metrics. With more product integrations, it could help with customer retention.

Dimon’s remarks should worry BNPL companies: To compete with the installment-payment providers, JPMorgan Chase is willing to spend whatever it needs to. The bank’s heft and varied playbook for different spaces make it a force to be reckoned with.

US consumers generally hold a more positive attitude toward Amazon than to its closest ecommerce rival, Walmart.

In 2021, digital payment card transactions—credit card, debit card, and prepaid card—will total $67.74 billion in Canada.